Hello,
We have suddenly gone way over our data limit and can't figure out exactly why or how to fix it. An employee dragged a large file (a main one) into another and then dragged it out again and we're wondering if it caused the files to duplicate, though we can't tell when we log in to box online. We are more than 20gig past our 50gig limit and we were under it before this happened. Is there a live chat or support number to call?
Hi Monique,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.