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Question

My Capacity is not redused if I delete files !

  • May 20, 2025
  • 1 reply
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A
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Dear specialist,

I'm using Free Plan.

My Capacity is not reduced if I delete files.

Do you know how to solve this situation?

best regards,

yamamomo

 

 

    A
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    • akashd
    • Community Manager
    • May 20, 2025

    Hi Yamamomo, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to coordinate with a Box Support agent to help you in resetting your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    Reply


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