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Today I started using box again for larger attachments in Mozilla Thunderbird.
Upon logging into my account I noticed that there were no files stored, yet it said that 3 gb out of my 25 gb allowance is in use.
This can't be correct, because I have no files stored...
Am I missing something?

Hi Arjen,


Welcome to the Box Community! I'm happy to help.


I ran a script to fix the file size count in your used storage and should be seeing the right file size count.


You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).


You can also check this article from our Box Support page about "Storage".


https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.


Best,

Thanks AJ, it's at zero now!

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