If this is from an SSO window it may be that the embedded browser is too old (IE 7 likely)

Make sure you are using the most up to date version of the app you are using to connect.

Hi ,

Thanks for your post in the community!

Could you provide more information or even a screenshot so we can check further? Is this a Box sync or Box drive error?

i have the same script error in box sync or box drive.

c.munch

I use the latest version of mozilla firefox .

i use the latest version of Box sync .

What are the other applications i should verify ?

I have always the same problem . can anybody help me ?

Hi ,

Sorry to hear that you're having a problem with Box Sync! Would you mind collecting your Sync Logs then submit it to our Support Team to help you directly?

Here's how:

• How Do I Submit Sync 4.0 Logs?

Hi, 

I'm getting this error in 4 computers with windows 10 and IExplorer updated.

This is log Icon Overlay

2018-01-08 11:57:22,605 6] INFO - Started Box Overlay Service Client
2018-01-08 11:57:22,605 6] INFO - Aborting Box Overlay Service Client in state Faulted
2018-01-08 11:57:22,605 6] INFO - Starting Box Overlay Service Client
2018-01-08 11:57:22,605 6] INFO - Started Box Overlay Service Client
2018-01-08 11:57:22,605 6] INFO - Aborting Box Overlay Service Client in state Faulted
2018-01-08 11:57:22,605 6] INFO - Starting Box Overlay Service Client
2018-01-08 11:57:22,605 6] INFO - Started Box Overlay Service Client

 I solved this issue running boxsync.exe with Windows 7 compatibility. 

Regards,

that's an odd one!  

Thank you for sharing your solution.  By chance is there a software application or suite that is shared between all the systems that had the issue?  I'm wondering if something changed your .net or a runtime library. 

This fixed my problem as well. Thanks for the tip.

Unfortunately with Windows 10 this did not fix my problem

I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

Unfortunately that did not solve the error. 

how did you create the txt file?

---

 wrote:

I found a solution to this error, when none of the above worked for me.  In the logs (which are located at: "C:\Users\username\AppData\Local\Box Sync"), I opened up the Icon Overlay log file and it had an error: 

 

Error reading root path from C:\Users\username\AppData\Local\Box Sync\sync_root_folder.txt

 

That txt file didn't exist on that folder location.  I created the txt file and then Box Sync was able to open and is functioning fine (for now).

---

---

 wrote:

how did you create the txt file?

---

---

I just right-clicked in the folder and chose New->Text File

Give the new txt file the sync_root_folder name before the .txt extension.

That also didn't worked out for me

Hi ,

Welcome to the Box Community and thanks for your first post in the forum!

If you encounter the same error message described on this thread, I suggest  reaching out to Box Support team to further investigate with you. You can submit a ticket here to Box User Services to help you directly.

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We we download the Box, I am not able to open, it is showing script,fatal error.

I tried same fix, but im still getting same error. I even tried Windows 8 compatibility mode, no good.

Any other suggestions?

I did something simple:

First uninstall pyzo or python or anything you're coding with 

Second delete the file in %appdata% with has the same name

then reinstall it 

and BAM it works

Fixed by changing date on my PC. Just realised my clock battery is dead! 🥲