Hi Shiyuan, 

Welcome to the Box Community!

This would be something our Cancellations team can help you with and it looks like have an open ticket for this already. Kindly check your email for the updates and please continue working with cancellations should you have questions about the process on your account.  

Thanks for your patience and participation in the forum!

I want to confirm that the transaction is canceled immediately

 

Please disconnect my card with my account and also cancel my subscription immediately.

Please cancel my account/subscription. James Morrison 

>personal information--redacted]

 

Please cancel my account to take effect immediately. Thank you, Jesse L. Valenzuela,  personal information--redacted]

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

If you wish to cancel your subscription to Box, you may follow the steps provided in this article: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account 

If you encounter any issue cancelling your account, please send an email to cancel@box.com and one of our associates will reach out to you to assist on the process.

Thanks for reaching out and let us know how else we can help!

Regards,