box disappeared

[personal information--redacted]

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

First off, I would like to confirm if you are still having issue with the missing folders? Has there been any recent changes made on your account, such as did you upgrade or transferred these folders?

Furthermore, do you own the missing folders or are these collaborative folders owned by someone else?

If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

If you own these missing folder, have you tried to check your search with your Box account and use the filters in your Box Trash? Box allows you to sort and filter items within the trash folder by Items I deleted and Items I own.

• The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.


• The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

To learn more about managing Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

I hope this is helpful! Let me know if you have any questions and I will do my best to help.

Regards,