Ys: This refreshes only single folder without sub-folders. You cannot enforce Box to refresh completely / subfolders as well. Unfortunately.

I just encountered this with 2 users.  They had a similar experience that the files where not showing up in Box Drive, but were visible online.  In both cases, pressing F5 in the folder, and clicking on the refresh icon in File Explorer did not refresh the contents, but clicking on the "Refresh Folder" in the Box Drive r-click options did refresh the contents every time.

One of the users also noticed that his r-click icons did not display and we are not sure if this is an indicator, this may be a problem with his PC and we asked him to reboot and try again.  If a reboot resolves the icon portion i'll add a follow-up comment. 

I just tried 

ipconfig /release

ipconfig /renew

for a folder not listed "orange" - not sync'ed, then waited a minute. I didn't see the scanning icon on task bar. folder still "orange." I rebooted and checked folder within a minute of entering windows. It was list shown as sync'ed. 

This does not seem like sufficient time for the box app to scan all files in folder and upload. 

Query: could there also be an issue of the box subfolder icons not changing color even though the files have been uploaded? 

I have not checked this against the box.com web interface. I just reboot and wait. 

I am using the old box app that actually downloads the files from cloud to my computer. I need the abiity to search my box subfolders - which only works sometimes even with the old app

Seems like Box's support is not going to help on this. So far only customers are talking and trying to find a solution for a faulty function of their app. :-)

This is a widespread problem that we are experiencing with ongoing Box Support tickets currently at our agency.

There remains a need for this "legacy" app to be fixed. The newer app that does not store files on the local computer is NOT compatible with windows search, which is a deal breaker for me. 

I have similar and recurring issues with BOX not syncing on my PC and needing to be forced to quit and then restarted in order to show recent changes in folders where "refresh" does nothing, and where I see no notification messages that BOX is not working.

This "invisible" failure to sync looks like a critical software flaw. When BOX is not syncing and a BOX folder is clicked on/brought into focus or opened, there needs to be some kind of red flag on the folder icon indicating that it is not up to date or that BOX is not running. Otherwise, users have absolutely no idea that they are using the wrong versions of files.

Same issue here. Files we update in the web app are not getting synched down to our devices. This includes changes made within Box Drive which get uploaded correctly to the web app but then are not consistently getting downloaded to other users' Box Drive folders. I originally thought the issue was related to the new Office desktop co-authoring feature but it's broader than that. This is happening across all users, all devices (Win10, Win11, MacOS), on various networks (corporate office, homes, hotspots) and with Box Drive 2.27 and 2.28. I even tested it on a personal laptop using our corporate box account and with a personal account and had the same issues.