Unable to fetch shared documents

I am getting below response:

{
    "total_count": 7,
    "entries": [
        {
            "type": "folder",
            "id": "1",
            "etag": "0",
            "name": "folder-1"
        },
        {
            "type": "folder",
            "id": "2",
            "etag": "0",
            "name": "folder-2"
        },
        {
            "type": "folder",
            "id": "3",
            "etag": "0",
            "name": "folder-3"
        },
        {
            "type": "folder",
            "id": "4",
            "etag": "0",
            "name": "folder-4"
        },
        {
            "type": "file",
            "id": "5",
            "etag": "0",
            "name": "file-1"
        },
        {
            "type": "file",
            "id": "6",
            "etag": "0",
            "name": "file-2"
        }
    ],
    "offset": 0,
    "limit": 1000,
    "order": [
        {
            "by": "type",
            "direction": "ASC"
        },
        {
            "by": "name",
            "direction": "ASC"
        }
    ]
}

Here you can saw that total_count was 7 but I am getting only 6 entries as 1 was shared by user which is not in my organization.

Hi Everyone,
Any luck with this issue? I am stuck with this issue.

CC: @rbarbosa, @smartoneinok

Hello,

What endpoint are you using? Can you tell me more about how you are going about calling for the files? I did some testing and I’m seeing files from other organizations returned.

Thanks,
Alex, Box Developer Advocate

Hello @smartoneinok, I am using “https://api.box.com/2.0/folders/0/items” API to list all items available in root folder.

To Reproduce,
I have created access token with my admin account using CCG. Now I am trying to fetch files of user-1’s root folder using as-user header parameter.

Here, user-2 has shared one file to user-1 but “user-2 is not in my organization (It’s free Account)”. So, currently user-1 have 4 folders and 3 files in his root folder (one is shared by user-2). But in response i got total_count=7 which is correct, but in entries i am getting only 6 entries.

App configuration:

App Access Level: App + Enterprise Access
Application Scopes:

NOTE: In Content Section of Admin console I am not able to see that file.

I think it’s related to permissions.

Hey @smartoneinok 👋, Did you get a chance to look at this issue.

Hello - still investigating.

If you login as User 1 from the web app, do you see the file there?

Yes, I am able to see that with User 1 creds.

hey, are you able to reproduce this ?

Hi - yes I reproduced it. I created a ticket with our internal system team. I suspect that is is not a supported feature of the API. I will let you know when I hear back.